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Commonly Asked Questions
Connection Questions
My CEIVA Digital Photo Frame ™ and CEIVA Wireless Adapter™ are having trouble connecting to my wireless network. How do I know what software version my CEIVA 1, CEIVA, 2 or CEIVA 3 frame is on? How do I change my local dial-in numbers?
Your Account
How do I invite my friends and family to send pictures to my CEIVA? Can I transfer a PicturePlan Membership from one CEIVA Digital Photo Frame™ to another? What is the CEIVA® PicturePlan Membership cancellation policy?
Sending Photos
How do use the Fast Web Upload feature? (aka drag and drop) How do I send my pictures / photos to my CEIVA Frame? How do I send pictures to another person's CEIVA Digital Photo Frame?
PicturePlan Questions
How, and what you need, to use your PicturePlan
General Questions
All other questions
Pre-Sales Questions
Everything you need to know about buying a CEIVA frame
Customize Photos
Want to add a caption or thought bubble to your photos?
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