CEIVA Help

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1-877-MYCEIVA
(1-877-692-3482)

Monday - Thursday
8 am - 4:30 pm PST
Friday
8:30 am - 4:30 pm PST
Saturday
8 am - 4:30 pm PST

Commonly Asked Questions

Connection Questions	SEE ALL
My CEIVA Digital Photo Frame ™ and CEIVA Wireless Adapter™ are having trouble connecting to my wireless network. How do I know what software version my CEIVA 1, CEIVA, 2 or CEIVA 3 frame is on? How do I change my local dial-in numbers?

Your Account	SEE ALL
How do I invite my friends and family to send pictures to my CEIVA? Can I transfer a PicturePlan Membership from one CEIVA Digital Photo Frame™ to another? What is the CEIVA® PicturePlan Membership cancellation policy?

Sending Photos	SEE ALL
How do use the Fast Web Upload feature? (aka drag and drop) How do I send my pictures / photos to my CEIVA Frame? How do I send pictures to another person's CEIVA Digital Photo Frame?

PicturePlan Questions How, and what you need, to use your PicturePlan	General Questions All other questions
Pre-Sales Questions Everything you need to know about buying a CEIVA frame	Customize Photos Want to add a caption or thought bubble to your photos?

Protected by the United States Patent Nos. 6,442,573, D545,782. Other Patents Pending.